There's no care like aftercare

As the housing market continues to get more challenging, we know it’s more important now than ever to provide great customer service from initial enquiry through to after-sales care. With these uncertain times, customers want the reassurance of being updated throughout the home buying process. ContactBuilder makes this easy with our automated customer journeys module, which allows you to send automated emails and text messages with updates throughout the process. 

In addition to keeping your customer updated throughout the purchasing stage and build process, we know that providing seamless after-sales care is just as important. That’s why we developed our aftercare module to ensure you can deliver the best possible service throughout the whole journey. 

Our aftercare module offers you the ability to log tickets on behalf of customers, or if they have access to the customer portal, they can do this themselves so you can see any issues instantly. These tickets can then be assigned to your appointed contractor to deal with. It also allows images of any issues to be uploaded and sent to the contractor directly, so they have a clear understanding of what needs fixing. 

Or, for a more enhanced aftercare solution, we’ve partnered with Clixifix to create a seamless, end-to-end user experience via our API connection. Simply send your sales information over to Clixifix’s award winning platform with the click of a button, and take advantage of their detailed insights and dedicated aftercare platform.  

If you’d like to learn more about how ContactBuilder can help you streamline your sales process from start to finish, get in touch with the team today.