We’re an NHQB Accredited Supplier

We’re proud to have been announced as an accredited supply partner of the New Homes Quality Board (NQHB). This means that ContactBuilder is officially recognised as a tool to help developers, who are registered with the New Homes Quality Board, comply with the code of practice. 

The New Homes Quality Board published the NHQC in December 2021. The code is in place to protect purchasers and to drive an increase in quality within the new homes industry. As a purpose-built system, ContactBuilder makes compliance with the code easy. We’ve highlighted below just how our system can help you. 

 

Reservations and Pre-Sale

To ensure you meet the code’s requirement of accurately providing clear and transparent information about your homes, ContactBuilder provides customisable plot information, with all the required fields included. They are also formatted to pre-populate the reservation form to prevent duplication and errors. 

ContactBuilder helps you to meet the NHQC’s requirements for reservation agreements by including the NHQC-approved reservation form as standard on all versions of the system. ContactBuilder then makes it easy to manage the status of reservations at the click of a button - you can see each stage of the sale process and any cancellations clearly. 

To ensure you adhere to the pre-contract sales element of the code, ContactBuilder offers email functionality to send contracts to third parties, as well as online forms and letters that you can fully customise to meet your requirements. These forms are saved in a digital format so they can be sent via email or printed off as needed. The NHQC also requires you to provide the purchaser with brochures or plans if the home being purchased is incomplete. ContactBuilder allows you to easily upload any of these to the system and send them out as email attachments. 

 

Sales and Progression 

We know that making sure your homes are ready for your purchasers is of the utmost priority, and ContactBuilder makes the pre-completion process as easy as possible. Our plot management functionality provides a checklist that includes the NHQC pre-completion checklist template as standard. This means you can perform the same checks that a qualified inspector would perform and gives you a record of any work carried out to rectify issues before their arrival. 

Once your homes are at the completion stage, the NHQC requires you to provide home demonstrations. ContactBuilder makes this simple by allowing you to create and manage home demonstration appointments within the system. To make sure that your purchaser has all the relevant and correct documentation, our customer journey feature also enables you to send documentation as sales milestones are met. ContactBuilder allows you to store files alongside a development, plot or purchaser so you always have easy access to documentation. You can also upload general PDFs, such as complaints procedures, to the system. 

 

Aftercare 

We know that providing seamless after-sales care to your purchasers is a priority. That’s why our aftercare module includes the ability to log tickets on behalf of, or directly by your purchaser, if they have a customer portal, so you can see any issues in an instant. These tickets can be assigned to your appointed contractor to deal with. Images of any issues can also be uploaded and sent on to the contractor directly through the system. 

Our purpose-built system and recognition as an NHQB-accredited supply partner help enable you to be compliant with the NHQC guidelines. We are continually working on updates to make ContactBuilder work harder for you and your team. See our full list of features here.